Question 1

What is Home Wireless?

Accepted Answer

It works with a Wireless fixed Router available for connectivity in the location you prefer (based on location eligibility) without any pre-installation needed

Question 2

Do I have to be covered with 4G at home for Home Wireless to work?

Accepted Answer

Home Wireless router supports both 3G & 4G technologies, noting that service only works using the provided Home Wireless router.

Question 3

Network at my home is not that strong, will that affect the service?

Accepted Answer

If you have a single point at home where network is strong, just place your Home Wireless router at this point and enjoy reliable internet connection across your home.

Question 4

How can I subscribe?

Accepted Answer

Call 16333
Visit our website
Visit nearest shop

Question 5

How can I track & Control my usage?

Accepted Answer

You can manage your usage, recharge your credit, migrate between Home Wireless packages and pay your bills by
Use My Orange application
- Visiting https://notify.orange.eg/internet">https://notify.orange.eg/internet" target="_blank"> https://notify.orange.eg/internet">https://notify.orange.eg/internet using your Home Wireless service.
- Creating an account on orange.eg
- Or by dialing #100# via your Home Wireless router interface by accessing 192.168.1.1 from chrome or Internet Explorer
And you can pay your bill through any of the available bill payment channels.

Question 6

Do the packages renew automatically or on-demand?

Accepted Answer

Orange Home wireless Postpaid packages renew every 30 days automatically.

You can add extra Gigabytes or you can early renew your package with the same package quota (there is no maximum limit add extra allowance GB)

Question 7

What are the required documents to get the device?

Accepted Answer

Original / Non-Expired national ID

Question 8

How can i reset the device location if I moved to another place?

Accepted Answer

Call 110 for support

Question 9

Can I install the device in another location than the one I registered with?

Accepted Answer

YES, it has to be used in the locations already registered on the system. In case installed in another location you must call us on 110 to change location

Question 10

What happens when the package is fully consumed?

Accepted Answer

The service will be stopped till bucket renewal or you can

Early-renew the package
Change to another package
Subscribe to any add-on

Question 11

What is the validity of the Extra GB allowance?

Accepted Answer

It is valid for 30 days from the adding date

Question 12

How can I know all my consumption?

Accepted Answer

You can control your package through:

My Orange app.
Visiting https://notify.orange.eg/internet"> https://notify.orange.eg/internet using your Home Wireless WIFI connection.
Creating an account on orange.eg
Or by dialing #100# via your Home Wireless router interface by accessing 192.168.1.1 from chrome or Internet Explorer

Question 13

How can I use MY Orange app to manage my package?

Accepted Answer

Download the My Orange mobile app from the app store and connect to the internet through the Home Wireless WIFI

After activation, you can manage your account (charging, renewing packages, consumption ... etc.)

Home Wireless FAQs